Kindly read the entire policy statement below, which covers shipping, returns, and exchanges:

IMPORTANT UPDATE:

Regarding Shipping & Processing Times:

• Processing and fulfillment usually occur on the same business day but may take up to 1-2 business days.

HOURS OF OPERATION:

Open on "Business Days" Monday-Friday, 10 am-4 pm (EST)

Closed: Saturday-Sunday & Major Holidays

Our Support Team is working remotely and will continue to answer calls and emails during normal business hours. (Please allow 24hrs for a response)

DISCLAIMER:

Please Double Check Your Order For Accuracy BEFORE You Checkout:

• We are NOT responsible for updating incorrect addresses or any product changes and/or corrections.
• We cannot apply any discounts or add-ons after your order has been placed.

If you wish to cancel your order, please reach out ASAP – Call 470-597-9212 or email Info@enhancedestetic.com.

• *We can only cancel orders PRIOR to fulfillment & DO NOT guarantee cancellation unless you receive a confirmation.**

ALL SALE/CLEARANCE ITEMS Are FINAL SALE

• Shipping & Returns Time Frames Are Not Guaranteed & Maybe Subject To Delays Due To Circumstances Out Of Our Control.

Enhanced Estetic reserves the right to refuse service to anyone at any time. Enhanced Estetic is not responsible for any lost or stolen packages.

PROCESSING & FULFILLMENT:

• Orders are usually processed on the same business day – (**We guarantee orders to be processed within 2 business days).
• Orders placed on weekends/holidays will be processed on the next business day.

INTERNATIONAL SHIPPING:

• We ship internationally – options and rates available at checkout.
• NO Shipping to P.O. Boxes at this time, sorry.
• Shipping may take between 5 to 10 business days.

INTERNATIONAL DUTIES AND FEES:

• It is the customer’s sole responsibility for any Import duties, taxes, or brokerage fees associated with deliveries outside the US.
• If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information.
• If customs fees/charges are refused at the time of delivery, and your unopened package is returned to us, we will refund the cost of your order minus any shipment costs.
• Packing slips for International Shipments cannot be marked as a "gift" or with altered prices.

TRACKING INFO:

• A tracking number will be issued via email upon fulfillment of your order.
• Once your order has left our facility, we are not responsible for any misplaced, lost, or stolen packages.
• The customer is responsible for all costs related to incorrectly addressed orders (meaning if a package is returned to us due to an incorrect address or multiple delivery attempts).
• If you need assistance with tracking your package – Please contact us ASAP at 470-597-9212 or email info@enhancedestetic.com.
• If your package states “delivered,” but you don't have it, Call the mail carrier Immediately!
• Please note that some orders may be shipped in multiple boxes.

PRODUCT AVAILABILITY:

In the unfortunate event that an item becomes out of stock after your order is placed, we will contact you immediately. If we are unable to reach you within 24 hours, we will fulfill the remainder of your order & issue a refund for the out of stock item.

Received an incomplete order?

We may have "split" your order. We split orders when one or more items are pre-ordered or expected to be back in stock soon. Our team will ship out the in-stock product(s) first & a second shipment will be sent with the remaining item(s). You will receive an email notifying you that your order was split.

RETURN POLICY:

ALL PURCHASES DURING SALES ARE FINAL AND NON-REFUNDABLE. THIS INCLUDES BLACK FRIDAY AND CYBER MONDAY.

PLEASE NOTE FOR TRAINING COURSES: Deposits and class payments are non-refundable and non-transferable.

We have a limited return policy as we are unable to restock returned used goods and have to absorb the cost. If you would like to return a product, please review our policy in full and then reach out to us by phone to discuss the reason you wish to return your product.

Our phone number is 470-597-9212.

• We're unable to do a refund on any used product(s). We do not return, only exchanges for unopened unused items. We are unable to exchange or refund lash adhesives and/or tweezers.
• All Kits are non-refundable.
• All wholesale orders are final and non-refundable.
• Restocking fees of 15% are applied to all orders.

Return Procedure:

To start a return, contact us at info@enhancedestetic.com to obtain a return authorization number within 10 days of shipment (You must contact within 24 hours for shipment damage or defects see more below under section “Product Damage in Shipment or Defective”).

It is mandatory that the return authorization number must be clearly marked on the outside of the packaging. Any returns sent without the return authorization clearly marked will not be accepted or opened. No return will be considered more than 10 days after shipment was delivered.

GIFT CARDS ARE NON-REFUNDABLE AND NON-RETURNABLE ITEMS.

Mail all items to 5610 Glenridge DR, STE 104, Sandy Springs, GA 30342.

If you are shipping an item over $75.00, we recommend using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.

Shipping and handling costs are your responsibility and will not be reimbursed – only the product cost of authorized returns is refunded. Allow 5-7 days for us to process your return once we receive your returned items.

Read Our Product Instructions:

Prior to using our products, please ensure that you have read and understand all the directions on the product label and on our website so that you will be able to apply the product correctly.

Product Damage in Shipment or Defective:

If the item you receive is damaged in shipment or defective, you MUST contact us within 24 hours of receipt to initiate a return.

Please note that we are not responsible for trays that are cracked during shipment.

• *Lashes are not typically affected by a cracked tray**
• Enhanced Estetic does not offer price adjustments.
• Used warmers are not exchangeable unless for manufacturing defects for a period of one (1) year.
• Dents on wax warmers caused by mishandling of the product are not considered manufacturing defects; they will be considered misuse or negligence and will not be covered by the warranty.
• We are not responsible for damages caused to the product inside of the boxes due to mishandling, blades, or sharp objects when opening the packages. When opening the boxes, please do so carefully by the edges of the box. Remember that the product is inside. We will not be able to return or exchange products that have been damaged due to mishandling.

The following information MUST be included:

• Your name & best way to contact you (email or call)
• Order number
• Details of what the damage or defect is
• MUST INCLUDE Supporting photos and/or video

Refunds (if applicable):

All refund requests have to be processed and approved by the owners. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

No refunds for damaged or defective products. See "Exchanges" section below.

Sale items (if applicable):

Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.

Exchanges (if applicable):

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@enhancedestetic.com and send your item to 5610 Glenridge DR, STE 104 Sandy Springs, GA 30342.

PLEASE NOTE:

Return acceptance is at the sole discretion of Enhanced Estetic.

Enhanced Estetic Attn: Returns Processing 5610 Glenridge DR, STE 104 Sandy Springs, GA 30342.